1. Introduction

This Refund Policy outlines the terms and conditions under which Eight Club Hotspot Technology Private Limited ("Eight Club", ”8Club”, "we", "our", or "us") will process refunds for services provided through our Platform. By using our Services, including participating in or hosting Hotspots (events and experiences), you agree to the terms of this Refund Policy.

2. General Refund Policy

2.1 Eligibility for Refunds

Refunds are available under certain conditions as specified in this policy. Eligibility for a refund depends on the nature of the service, the circumstances of the request, and any specific terms set forth by the Host.

2.2 Non-Refundable Fees

Certain fees, such as administrative or booking fees, may be non-refundable. The non-refundable nature of these fees will be clearly communicated at the time of booking or purchase.

3. Hotspot Refunds

3.1 Host’s Refund Policy

Each Host may have their own refund policy, which will be provided with the Hotspot details. This policy governs the terms and conditions for refunds related to specific Hotspots, including cancellation deadlines and refund amounts.

3.2 Refund Request Procedure

To request a refund for a Hotspot, you must contact the Host directly or follow the instructions provided in the Hotspot details. If you encounter issues or disputes, you may also contact our support team for assistance.

3.3 Refund Timelines

Refunds, once approved, will be processed within 7-10 business days from the date of approval. The refund will be issued to the original payment method used for the transaction.

4. Service Fees and Charges

4.1 Administrative Fees

If applicable, administrative or processing fees associated with the booking may not be refundable. These fees will be clearly disclosed at the time of booking.

4.2 Service-Specific Refunds

For other services offered by Eight Club, such as subscription fees or premium features, refund eligibility will be determined based on the specific terms provided at the time of purchase.

5. Cancellations and Changes

5.1 Cancellation by Users

If you cancel your participation in a Hotspot or other service, the refund amount will be determined based on the Host’s cancellation policy or Eight Club’s terms.

5.2 Cancellation by Hosts

If a Host cancels a Hotspot, you may be entitled to a full refund or other compensation as specified in the Host’s policy or Eight Club’s terms.

6. Billing Disputes

6.1 Dispute Resolution

If you believe there has been an error in your billing or a refund has been incorrectly processed, please contact us as soon as possible. We will investigate the issue and work to resolve it promptly.

6.2 Contact Information

For billing disputes or refund inquiries, please contact us at:

Eight Club Hotspot Technology Private Limited
Email: contact@8club.co
Address: #2 Shubh Enclave, Haralur Road,
HSR Layout, Bangalore, Bangalore South,
Karnataka, India, 560102

7. Refund Policy Changes

7.1 Updates

We may update this Refund Policy from time to time. Any changes will be posted on our Platform, and the updated policy will apply to refunds requested after the effective date of the change.

8. Governing Law

This Refund Policy will be governed by and construed in accordance with the laws of India, without regard to its conflict of laws principles, and the courts of Bengaluru, Karnataka will have exclusive jurisdiction.

9. Contact Us

For any questions or concerns regarding this Refund Policy or to request a refund, please contact us at:

Eight Club Hotspot Technology Private Limited
Email: contact@8club.co
Address: #2 Shubh Enclave, Haralur Road,
HSR Layout, Bangalore, Bangalore South,
Karnataka, India, 560102

By using our Services, you acknowledge that you have read, understood, and agree to this Refund Policy.