How do refunds work?
- Each host can set their own refund policy. You’ll find it with the Hotspot details.
- To ask for a refund, contact the host or follow the instructions in the Hotspot details.
- If the host cancels, you may get a full refund, depending on the host’s policy and 8club’s terms.
- Approved refunds are processed in 7–10 business days, back to the payment method you used.
- Some booking or admin fees may not be refundable. This is shown when you book.
Stuck or have a billing problem? Email contact@8club.co. Full details: Refund Policy.
More help articles
What is 8club?
What is a Hotspot?
How do I set up my profile?
Where is 8club available?
How do I join a Hotspot?
How do I get invited to Hotspots I like?
What are +1s (extra passes)?
What happens after my spot is confirmed?
How do I create a Hotspot?
How do I add a co-host?
How do I get the right people to my Hotspot?
What makes a good Hotspot poster?
How do ticketed Hotspots work?
How do I stay safe and report someone?
What can I post on 8club?
How do I contact 8club?